Jon C Gqn

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Verified Reviewer

Not able to watch live games of teams in my area even when they are playing in away stadiums.

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I signed up for MLB TV. and got to try it for 3 days. On day 4, one of the teams in my are were playing at an out of area stadium, so I thought I would be able to watch the game because it was not in my blackout area. I contacted customer support and was then told that I would not be able to watch any of the live Cubs games no matter where they were playing! I requested a refund, but they refused to refund me my money because it was pass the 3-day trial. On the MBL internet page it indicates that you have 5 days to cancel your subscription and get a refund. Needless to say, I will never purchase the MLB TV subscription again!
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Loss:
$60
Pros:
  • Good video on their streaming service
Cons:
  • Misleading information to get you sign up for a subscription

Preferred solution: Full refund

User's recommendation: Do not support MLB TV if the team you want to watch is in your blackout zone because you’ll never be able to watch a live game, no matter where they are playing!

Al B Jri

They screwed up account and cannot fix problem.

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I could not get the log in to work, Never mind actually watching something
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Preferred solution: Deliver product or service ordered

User's recommendation: Don't waste your time and moneoy

Anonymous

Good product terrible customer care -the customer is always wrong

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many irritants. i'm an indians fan living in california. can't watch games home or away when indians play giants, A's dodgers or angels. can't watch :national broadcasts. can;t watch espn+ games. mlb rep tells me i can also buy an espn package to watch those games --- WHAT? i thought they only screwed their paying fans at the stadium.
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Preferred solution: Let the company propose a solution

User's recommendation: buyers beware

Margaret H Nuh

They have lost my subscription and cannot seem to restore it

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I get MLB audio. It worked for about 2 weeks. 2 days ago, it would not let me log in for any reason. I tried to reset my password, no luck. I called and they have no record of my subscription nor can they fix it today - they say try back to log in in a day or 2. ????? I asked them to refund my money so I could start over, but since they have no record of my subscription, no luck. They cannot refund what they cannot find.
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Loss:
$1

Preferred solution: Deliver product or service ordered

Samuel M Kvs

Charged for 162 game season-now only 60 games? Plus tech support is poor.

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First I cannot access MLB.TV on my PC. When prompted to enter username/password, screen freezes then I cannot go further. Called customer service, technician was useless in helping. Also, I was charged for 162 game season, now we have a 60 game season due to Covid-19. Having trouble getting a refund. If you subscribe, be sure that you remove your methods of payment before the subsequent season starts, they will charge you and say that you authorized an automatic renewal. To be sure, remove all methods of payment!!
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Loss:
$121
Pros:
  • Used to be best streaming service around

Preferred solution: Full refund

User's recommendation: If you subscribe for a set period, remove all methods of payment to avoid being auto-subscribed for subsequent seasons!

1 comment
Guest

I got a full refund on my subscription last May, upon request. Then I ordered a subscription for the shortened season.

(I took advantage of the MLB/USAA veteran's discount, and paid $32 for the 60 game season).

Request your refund, or maybe ask for an equivalent rebate (i.e. what you paid less what they're asking for, current subscription price).

Anonymous
map-marker Schenectady, New York

Terrible streaming service

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The MLB TV streaming service constantly goes out an says it's unavailable. I have excellent internet service and have never had issues with any other streaming service. I've always got the extra innings package before through cable so thought I'd try the streaming service this year since it's a little bit cheaper and has both home and away feeds. What a mistake. The streaming service is a joke and goes down constantly during the games. Not enjoyable when all you want to do is kick back and enjoy a ballgame. MLB needs to get its act together and fix this *** service.
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User's recommendation: Stay away

1 comment
Caidyn Vlk

Streaming service is terrible. I subscribe to several streaming services and this is the only one that I have issues with.

Their network constantly goes out. MLB needs to invest some money and upgrade their streaming service.

Frank M Pbq

Blackouts

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I live in North Carolina where there is no MLB team. I'm a NY Yankee fan and of the 60 games for 2020 17 of them are blackout. I do not understand why (Baltimore, Washington, Atlanta and Cinncinati). I don't live close to any of these cities and I'm retired and can't afford $150 cable bills that may show some games.
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Pros:
  • Able to watch more mlb games
Cons:
  • Blackouts

Preferred solution: Let the company propose a solution

User's recommendation: check the blackouts in your area before buying

1 comment
Guest

Use a VPN service, and log into a west coast VPN server, to connect to MLB.tv for your favorite team.

Fred R Hdv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hidden Automatic Renewels

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5 or 6 years ago I accepted a veterans offer for a deeply discounted MLB games subscription. Hidden in that, according to them, was an agreement for automatic renewal. I sure as hec didnt agree to it and cant afford the 500 to700 dollars I consider they stole from me. Avoid them..MLB in my opinion just stole my money!
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Loss:
$700

Preferred solution: Full refund

User's recommendation: Check your Mlb subscription to see if they auto renewed you

Cranston S Gyc

MLB tv is useless

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My cell phone company gave me MLB TV for free. I called them and had them cancel it. The blackout restrictions will only allow me to watch teams I don't care about. Having it, even free, is worse than having nothing.
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Pros:
  • It exists
Cons:
  • It shouldnt exist

Preferred solution: Shoot your marketoids and start over.

User's recommendation: Don't bother, until they show some evidence they care about customers.

1 comment
Guest

Try connecting via a free VPN service. Connect somewhere other than the blackout city, e.g. east coast if you're west coast, or maybe Canada.

Phil G Lyc
map-marker Duncan, Oklahoma

A charge

Apple Pay charge my account for mlbtv for a year subscription I didnt order
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Loss:
$123

Preferred solution: Full refund

Anonymous
map-marker Menifee, California

Don't buy it

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200mb and still the same issue....3 different devices, 3 different providers and still the same problem
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Sarah I Roh

Blacked out

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I am an international subscriber of many years. This year, despite having subscribed for the post season, I am blacked out. Their CUSTOMER response boiled down to “screw you”. International subscribers only get the season. The post season is at their discretion!!!!!!! MLB subscriber advertising at the start of the year said I get the post season. A cosy deal with FOX means I would have to pay twice to get it. YouTube here I come. Shame on you MLB - a great way to get baseball on the main stage internationally.
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Loss:
$200
Pros:
  • Few games that i got to watch without glitches
Cons:
  • How they deceive the consumer
  • Customer service and account results inadequate
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Peter S Imf

Unwatchable

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MLB IS UNWATCHABLE! Constant buffering and freezing and I have a super fast internet connection. I stream 4k flawlessly. It’s gotten worse as season has progressed.
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Loss:
$129
Cons:
  • Every thing
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

Randy S Epg

Constant re-loading

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This started a week to 10 days ago. At first the end of every 1/2 inning the stream would re-load except that it wouldn't and you would have to exit and re-load yourself. Now it re-loads constantly, about every 5 minutes. And don't get me started about the freaking blackouts. I live in Montana, how can any teams be considered Home? And if ESPN decides to feature a game, guess what? Hey Einsteins, I bought your subscription so I don't have to have ESPN, except come the playoffs I will need a 2 month subscription to Sling. I will not be re-upping my service next year, your service sucks.
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Loss:
$125
Pros:
  • I can watch a game whenever i want
Reason of review:
Bad quality

Preferred solution: Full refund

4 comments
Cindy L Lrr

Every time MLB.tv breaks for commercial I have to restart the application on Roku. This is a new problem since July.

They have always had a buffering problem but now it just crashes and I have to back out of MLB and go back in and re-apply the app for the game of choice. No help from MLB, they must be away that they have a programming error somewhere.

Guest

I too have been fighting the reloading issue each half inning for about 2 months MLB.com is NO help they just want to read the troubleshooting list from and overseas call center when the issue is with how MLB.com feed the commercials Now after working with someone via email they have completely stopped even responding Come Oct I am going to demand a full refund

Guest

Same thing has been happening and we are missing the game! It’s ridiculous to have to re-load the game every dang commercial!!!

Guest

It seems in the past week, that the live streaming can't transition from the commercial and it goes down. I am constantly having to back out and start over after every commercial.

This is new. We've been subscribers for years.

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ted b Dcy
map-marker Tryon, North Carolina

MLB TV SUCKS

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One day I can watch Cubs vs Cinci, the next 2 days, I'm blocked out. WTF?
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Loss:
$100
Reason of review:
Problem with delivery

Preferred solution: Full refund