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I received a charge on my credit card statement of an "automatic" renewal of last season MLB TV subscription. First, there should not be an automatic renewal.

Second, in order to get a full refund I was told I needed to cancel 5 days from date of transaction. The charge occurred on 2/28 (many days before opening day) and I did not receive my credit card statement until 30+ days from date of transaction. This policy gives the consumer a very small window to cancel. Instead the policy should be tied to the season.

I emailed and called to cancel during opening week of the season; therefore, watched 0 games. A full refund should occur.

The refund policy is terrible and the customer service is terrible.

I emailed requesting the refund and had zero response. So i finally called and after a 30+ minute wait I finally was able to speak to someone.

For "America's Pastime" this is terrible customer relations!

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Kaliegh Vwx

Same happened to me. They took out $118.99 on March 1st as an auto renewal.

I was ok with that because I wanted the service but went in later to cancel future auto renewals. I go to tune in opening day and I was told to sign up. I called and they said I cancelled the service. Which apparently cancelling future auto renewals is canceling the current subscription??

Anyway the dude on the phone said Iโ€™d get a refund in 5 business days. That call was on March 29th. I call today and the lady on the phone said Iโ€™d canceled my subscription and they never received payment. Well the $118.99 has been gone from my back account since March 1st.

Who has the money? Itโ€™s either them or me and my account shows money paid out and never returned. Big-time scam. Avoid this service at all costs.

They beat me last year for $113 too.

I should have learned but I figured it was a one time thing. Lesson learned!

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